Terms and conditions

GENERAL TERMS AND CONDITIONS Regarding the products and services offered in the webshop https://alkotoanyu.hu operated by Tímea Takács Sole Proprietor

 

Service Provider During the use of the webshop operating on the https://alkotoanyu.hu website and during purchases made in the webshop, the service provider is: Tímea Takács Sole Proprietor Registered office (and the place of complaint handling): 1145 Columbus utca 27-29. A ép. 2/1 Tax number: 55422132-1-42 Phone number: 0630-526-5774 Email: info@alkotoanyu.hu Hosting provider: Profitárhely Kft. Registered office: 6000 Kecskemét, Munkácsy M. utca 47. Email: ugyfelszolgalat@profitarhely.hu

1. Introductory provisions 1.1. These general terms and conditions (hereinafter referred to as “GTC”) of Tímea Takács Sole Proprietor (hereinafter referred to as “Seller” or “Service Provider”) and the buyer (hereinafter referred to as “Buyer” or “Client”) contain the regulation of rights and obligations in connection with the sale of products and services provided through the webshop operated by the Seller – on the https://alkotoanyu.hu website –, and form an inseparable part of the sales and/or service contract concluded between the Buyer/Client and the Seller/Service Provider on the internet via the electronic store (hereinafter referred to as the “Contract”). 1.2. The Service Provider reserves the right to amend the provisions of these GTC. In the event of an amendment, the GTC valid and effective at the time the order is sent shall apply. For matters not regulated in these GTC, as well as for the interpretation of these GTC, Hungarian law shall apply, with particular regard to Act V of 2013 on the Civil Code (“Ptk.”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services (Elker. tv.), as well as the provisions of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between a consumer and a business. If any part of these GTC becomes invalid, unlawful, or unenforceable, it shall not affect the validity, legality, and enforceability of the remaining parts.

2. Definitions 2.1. Buyer means the natural person who orders goods electronically through the https://alkotoanyu.hu webshop. 2.2. Client means the natural person who orders a service electronically through the https://alkotoanyu.hu webshop. 2.3. Electronic order means the form sent in electronic format, which contains information about the Buyer, the list of product(s) and/or service(s) ordered from the selection of the https://alkotoanyu.hu webshop, and the total purchase price of these product(s) and/or service(s). By sending the electronic order, the Buyer confirms that they have read the contents of these GTC. By sending the electronic order, the Buyer accepts all provisions of the GTC as in effect on the day the order is sent, and accepts the current price of the ordered goods and/or services as indicated on https://alkotoanyu.hu. 2.4. Goods or products mean the creative picture cards and paintings available in the webshop operating on the https://alkotoanyu.hu website. A detailed description of the products can be found on the website. 2.5. Service means the following provided on the https://alkotoanyu.hu website:

  • online conference, i.e., webinar;

  • online workshop;

  • online individual mentoring program (9, 10, 12 sessions) are understood.

3. Range of purchasable products and ordering from the webshop 3.1. It is possible to place orders and make purchases in the https://alkotoanyu.hu webshop without prior registration. The data provided by the Buyer (name, billing address, e-mail, phone number, order notes) will be used exclusively to identify the given order and to fulfill the order. 3.2. Orders can be placed electronically in the online store available on the https://alkotoanyu.hu website. 3.3. In the webshop, the Seller clearly indicates the name and description of the product, and displays a photo of the products (if possible). 3.4. If a promotional price is introduced, the Seller shall fully inform the Buyer about the promotion and its exact duration. 3.5. If, despite the Seller’s utmost care, an incorrect price is displayed on the Webshop interface, or if a “0” HUF or “1” HUF price appears due to a system error, the Seller is not obliged to fulfill the order at the incorrect price, but has the option to reject the order and may offer fulfillment at the correct price, upon the knowledge of which the Buyer has the right not to accept the modified offer. An incorrect price is defined as a price at which the Seller lacks the contractual will to conclude the contract. According to the Ptk. the contract is established by the mutual and unanimous expression of the parties’ will. If the parties cannot agree on the contractual terms, i.e., there is no declaration mutually and unanimously expressing the will of the parties, in that case we cannot speak of a validly concluded contract from which rights and obligations would arise. 3.6. If the Buyer needs further information regarding any product, they can request information via e-mail, on the website (contact form), by phone, or through social platforms:

  • phone: 0630 526 5774

  • email: info@alkotoanyu.hu

  • website: https://alkotoanyu.hu

  • facebook page: https://www.facebook.com/alkotoanyu/?locale=hu_HU 3.7. The Buyer selects the product(s) to be ordered, and by clicking the “Add to cart” (“Kosárba teszem”) icon, they are placed in the Cart. By clicking on the “Cart” (“Kosár”) icon in the upper right corner of the website, it is possible to open the cart and view its contents; by exiting the cart, the Buyer has the opportunity to continue browsing and ordering services on the website. 3.8. During the ordering process, it is possible to view or modify the contents of the cart; if the Buyer wishes to delete the product(s) in the cart, they can do so by pressing the “X” mark in front of the product name. 3.9. Once all the products to be ordered have been placed in the cart, the Buyer can start the ordering process by clicking the “Proceed to checkout” (“Tovább a pénztárhoz”) button, which concludes with the payment of the fee. 3.10. During the purchase process, the billing details must be provided. Before finalizing the ordering process, the Buyer can always step back to the previous phase to correct the entered data. 3.11. The Seller shall not bear any liability for problems or errors attributable to data incorrectly and/or inaccurately provided by the Buyer. However, the Seller informs the Buyer that after consultation and clear identification with the Buyer, the incorrectly entered data in the order can be corrected so that billing and order fulfillment do not encounter obstacles. 3.12. Before sending the Order, the Buyer acknowledges by ticking the relevant checkbox that they have read and accepted the contents of these GTC and recognize them as binding; 3.13. The Contractual legal relationship is established by the Buyer ordering the selected product(s) and paying the purchase price. 3.14. The Contract is concluded between absentees (distance contract), to which the detailed rules of contracts between consumers and businesses, Government Decree 45/2014. (II. 26.), apply. 3.15. The Seller confirms the order to the Buyer via e-mail without delay, but no later than within 48 hours from the time it was sent by the Buyer, indicating the most essential data of the order, such as the order identification number and the details of the purchased products. The e-mail sent by the Seller also acknowledges the receipt of the order. Orders placed on weekends or public holidays will be processed on the first subsequent working day. 3.16. If the Seller fails to meet this confirmation obligation indicated in point 3.15, the Buyer is entitled to withdraw from the contract and claim back their already completed payment. The Seller refunds the paid amount via bank transfer to the Buyer’s bank account number. Following the expiration of the deadline indicated in point 3.15, the Buyer is obliged to promptly contact the Seller in writing to request the refund. The Seller shall fulfill its refund obligation within 15 days following the Buyer’s written request, provided all data necessary for the refund is available.

4. Range of services and ordering 4.1. It is possible to place orders in the https://alkotoanyu.hu webshop without prior registration. The data provided by the Client (name, billing address, e-mail, phone number, order notes) will be used exclusively to identify the given order and to fulfill the order. 4.2. The contract is established electronically by the Client ordering the service(s), sending the order, and the Service Provider confirming it to the electronic mailing address provided by the Client. 4.3. Services available on the website:

  • online webinar;

  • online workshop;

  • online individual mentoring program;

  • online consultation On the website, the Service Provider – where possible – details the name of each service, its description, the number of sessions, their date, and duration. 4.4. If a promotional price is introduced, the Service Provider shall fully inform the Client about the promotion and its exact duration. 4.5. If the prospective Client needs further information regarding any service, they can request information via e-mail, on the website (contact form), by phone, or through social platforms:

  • phone: 0630 526 5774

  • email: info@alkotoanyu.hu

  • website: https://alkotoanyu.hu

  • facebook page: https://www.facebook.com/alkotoanyu/ 4.6. The Client selects the service(s) to be ordered, and by clicking the “Add to cart” (“Kosárba rakom”) icon, they are placed in the Cart. 4.7. By clicking on the “Cart” (“Kosár”) icon in the upper right corner of the website, it is possible to open the cart and view its contents; by exiting the cart, the Client has the opportunity to continue browsing and ordering services on the website. 4.8. During the ordering process, it is possible to view or modify the contents of the cart; if the Client wishes to delete the services in the cart, they can do so by pressing the “X” mark in front of the service name; 4.9. Once all the services to be ordered have been placed in the cart, the Client can start the ordering process by clicking the “Proceed to checkout” (“Tovább a pénztárhoz”) button, which concludes with the payment of the fee. 4.10. The Client is entitled to use the service after the payment of the service price or – if this is provided – the payment of its first installment. Upon acquiring the right to use the service, the Service Provider notifies the Client via e-mail. 4.11. Use of services: 4.11.1. To use the services, the Service Provider provides an online booking system, within the framework of which the Client receives an invitation to the e-mail address they provided to Google Calendar events created by the Service Provider. 4.11.2. After accepting the invitation, the Client gets access to the calendar, where they can see the possible times belonging to the given events, from which they can choose the one that suits them. The appointment booking means a commitment on the part of the Client, which the Service Provider confirms by confirming the booking. 4.11.3. The Client is entitled to cancel or modify the booked appointment up to two times. 4.11.4. The deadline for canceling or modifying the appointment is no later than at least 12 hours before the event, except for online mentoring programs, where cancellation is possible at least 48 hours earlier. 4.11.5. If the Client requests to cancel or modify an appointment more than the allowed two times, the Service Provider is entitled to refuse the Client the possibility of further use of the Services. 4.11.6. If the Client does not show up at the booked appointment and has not canceled or modified the appointment in advance, the booking is considered lost, and the Service Provider is entitled to revoke access to the calendar with immediate effect. 4.11.7. If the service is canceled due to the Service Provider’s fault (e.g., illness, force majeure), the Service Provider shall initiate the rescheduling of the missed service with the Client within 3 working days after the cessation of the hindrance. If the rescheduled time is not suitable for the Client, the Service Provider is obliged to refund the full fee of the Service to the Client. 4.11.8. In the case of an online conference (so-called webinar) and an online workshop, the Service Provider is entitled to refuse the performance of the Service if the Client disrupts the provision of the service with their behavior (harassing behavior or behavior violating human dignity). In this case, the Service Provider is entitled to refuse the service. In such a case, the refund of the fee in any form is not possible. 4.11.9. The service(s) is/are available online, in the form of a video conference (Facebook Messenger). 4.12. The Service Provider undertakes to provide the services announced by it at the highest standard it can provide to the applicants. 4.13. The Client acknowledges that the Service Provider undertakes to provide the undertaken service by observing professional and ethical rules, based on its best knowledge and experience. 4.14. The Service Provider reserves the right to determine the current service fees and prices itself. For all services, the tariff valid on the day of the order shall apply. 4.15. All texts, images, graphics, and other parts of the digital content and/or webinar, conference are protected by copyright. Copying or sharing any part of the digital content is prohibited. Any part of the digital content and/or webinar, conference may not be reproduced, sold, or distributed, and may not be modified or incorporated into any work, especially another work, publication, or website.

5. Prices, payment terms, and method of payment 5.1. The payment of the fee for the product(s) and/or service(s) is possible via online bank card payment, as follows:

  • In the case of payment via Stripe, the Client provides the bank card details necessary for payment to Stripe and within its system, which is not accessible to the Service Provider;

  • The Client declares that the provided bank card details correspond to reality and that they lawfully dispose of the provided bank card;

  • The general terms and conditions and privacy policy of the Stripe payment system are continuously available at https://stripe.com.

  • The User declares that they have read and accepted the general terms and conditions and privacy policy of the Stripe payment system. Regarding the electronic payment service, the costs arising on the Client’s side shall be borne by the Client. The Service Provider makes the electronic invoice regarding the payment of the fee available to the Client via e-mail. 5.2. The prices displayed for the products and services are in Hungarian Forints (HUF) and are gross prices (therefore they include the statutory 27% VAT, or, if the Seller invoices VAT-exempt, the prices are the amounts to be paid), however, they do not include payment-related fees. The purchase is not tied to a minimum amount limit. 5.3. In the case of purchasing products and ordering the online conference (so-called webinar) and online workshop services, the fee for the product and the service must be paid in a single sum, in advance, according to point 5.1. 5.4. In the case of ordering the online mentoring program (9, 10, 12 sessions), it is possible to choose from the following three payment methods: 5.4.1. Single-sum payment: the payment of the service fee in a single sum, in advance, according to the provisions in point 5.1; 5.4.2. Payment in two installments: the service fee is payable in two installments as follows:

  • The first installment, which is 50% of the service fee, is paid in advance, in a single sum, according to the conditions determined in point 5.1;

  • The second installment, which is the remaining 50% of the service fee, is settled via bank transfer according to the following deadlines:

    • In the case of the 9-session online mentoring program, no later than 3 working days before the 5th session;

    • In the case of the 10-session online mentoring program, no later than 3 working days before the 6th session;

    • In the case of the 12-session online mentoring program, no later than 3 working days before the 7th session; 5.4.3. Session-based payment: the service fee is paid per session as follows:

  • The fee for the first session is payable in advance, according to the conditions determined in point 5.1.

  • The fee for further sessions is paid via bank transfer, no later than 3 working days before the next session. 5.4.4. In the case of a bank transfer, the payment obligation must be fulfilled to the following account number: Tímea Takács, 10918001-00000057-03940006 (Please indicate the order number in the remark field).

6. Information regarding product delivery 6.1. The Buyer can receive the ordered product in person, after prior consultation, at 1145 Budapest, Columbus utca 27-29. 6.2. If the Buyer wishes to use a parcel delivery service, they can choose from the following parcel delivery providers: FoxPost, Packeta, or the Magyar Posta (Hungarian Post) parcel delivery service. 6.3. The Buyer can request their order within Hungary:

  • to a FoxPost parcel locker or via FoxPost home delivery,

  • to a Packeta Z-point or Z-box or via Packeta home delivery,

  • to an MPL parcel locker or via Magyar Posta home delivery. Delivery time: 5-10 working days (including the preparation, dispatch, and delivery of the parcel). 6.4. The delivery takes place according to the General Terms and Conditions of FoxPost, Packeta, and Magyar Posta Zrt. FoxPost or Packeta home delivery: Following the dispatch of the parcel, the delivery time is 2-4 working days. The parcel is delivered on working days between 8:00 and 17:00. As a delivery address, it is advisable to provide an address where the courier can be received on the given day. Notification of the arrival of the shipment is sent via SMS and/or email, which contains the courier’s phone number. If the delivery was unsuccessful, the courier will attempt to deliver the parcel twice on consecutive working days. FoxPost parcel locker: If the Buyer requests the parcel to a FoxPost parcel locker, delivery takes place expectedly 1-3 working days after dispatch. The Buyer is notified of the arrival of the shipment via SMS and/or email, which also contains the parcel collection code and the cash-on-delivery amount. Further FoxPost information: https://foxpost.hu/csomagatvetel Packeta collection points (Z-point, Z-box): If the Buyer requests the parcel to a Packeta point or box, delivery takes place expectedly 2-3 working days after dispatch. The Buyer is notified of the arrival of the shipment via SMS and/or email, which contains the parcel collection code. Further Packeta information: https://www.packeta.hu/csomagatvetel Magyar Posta: In the case of an MPL parcel locker or Magyar Posta home delivery, the delivery time is 3-6 days. The Buyer is notified of the arrival of the shipment via email and/or SMS. Further information: https://www.posta.hu/csomagautomata, https://www.posta.hu/kuldemeny_erkezese/haznal_torteno_csomagkezbesites 6.5. Delivery prices: The delivery prices to Hungary are the gross prices provided by the service providers + 300 HUF packaging and handling fee.

  • To FoxPost parcel locker: 1500 HUF;

  • To Packeta Z-point or Z-box: 1500 HUF;

  • To MPL parcel locker: 1500 HUF;

  • Via FoxPost home delivery: 2700 HUF;

  • Via Packeta home delivery: 2700 HUF;

  • Via Magyar Posta home delivery: 3200 HUF;

7. Right of withdrawal, Implied warranty, Guarantee 7.1. Right of withdrawal 7.1.1. According to Section 20 of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between a consumer and a business (hereinafter: Gov. Decree), the Buyer may withdraw from the contract without providing reasons within fourteen days from the day of receiving the product. If the Buyer receives their order containing products at multiple, different times, the withdrawal period is calculated from the receipt of the last product. 7.1.2. In the event of withdrawal from a product purchase contract, the Buyer is obliged to return the affected product to the Seller within fourteen days, entirely, in its original condition, with all documents that were handed over to the Buyer. The product must be returned in its original condition, with tags, without any damage or signs indicating use. The Buyer is only liable for any depreciation resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the product. 7.1.3. The Buyer is liable for any depreciation resulting from use beyond what is necessary to establish the nature, characteristics, and functioning of the product. In such cases, only the amount remaining after deducting the depreciation will be refunded. 7.1.4. The Buyer exclusively bears the direct cost of returning the goods, unless the Seller has undertaken to bear this cost. If the goods were delivered to the Buyer, the Seller transports the goods back at its own expense if, by their nature, they cannot be returned as a postal consignment. 7.1.5. According to Section 20 of the Gov. Decree, the Client may withdraw from the contract without providing reasons within fourteen days from the establishment/conclusion of the contract for the provision of services (which is established upon placing the order). 7.1.6. If the Buyer/Client as a consumer withdraws from the contract concluded outside business premises or between absentees (distance contract) in accordance with point 7.1.1. or 7.1.5., the business shall refund the total amount paid as consideration by the consumer, including costs incurred in connection with the performance, without delay, but no later than within fourteen days from gaining knowledge of the withdrawal. 7.1.7. The business refunds the amount due to the Buyer/Client in the same manner as the payment method used by the Buyer/Client. Based on the explicit consent of the Buyer/Client, the business may use another payment method for the refund, but the consumer cannot be burdened with any additional fees as a result. 7.1.8. If the Buyer/Client explicitly chooses a transportation method different from the least expensive standard transportation method, the business is not obliged to refund the resulting additional costs. 7.1.9. If the Buyer/Client wishes to exercise their right of withdrawal, they must deliver their clear declaration containing this intention electronically via the designated withdrawal form or to the info@alkotoanyu.hu address. By post, the intention of withdrawal can be sent in printed form to the address 1145 Columbus utca 27-29. A ép. 2/1. In case of withdrawal, the Service Provider refunds the already completed consideration without delay, but no later than within 14 days from the receipt of the withdrawal declaration. In case of withdrawal (if the intention of withdrawal is not made via the designated form), please indicate:

  • Name of the ordering party;

  • Date of the order;

  • Intention of withdrawal. On the withdrawal form, the order identification number and the e-mail address provided at the time of ordering must be provided. The Buyer/Client may also exercise their right of withdrawal by sending the model declaration found in Annex 2 of Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between a consumer and a business. 7.1.10. Regarding the processing of the Buyer’s/Client’s personal data, the business complies with its obligations under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

7.2. Guarantee and warranty 7.2.1. The webshop currently does not contain any products covered by Government Decree 151/2003 on the mandatory guarantee for certain consumer durables. (IX. 22.). 7.2.2. In the case of products purchased in the webshop, the Buyer may enforce a warranty claim against the Seller. The condition for enforcing the warranty claim is that the Buyer proves that they purchased the product from the Seller. 7.2.2.1. Implied warranty for material defects 7.2.2.1.1. In the event of defective performance by the Seller, the Buyer may enforce an implied warranty claim against the Seller according to the rules of the Civil Code (Ptk.). The implied warranty does not cover defects, deficiencies, and damages to the product that arise from the wear and tear of the product, or that arise from the incorrect use or incorrect handling of the product by the Buyer. 7.2.2.1.2. Based on their implied warranty claim, the Buyer may – at their choice – exercise the following implied warranty claims: They may request repair or replacement, unless the fulfillment of the claim chosen by the Buyer from these is impossible or would incur disproportionate additional costs for the business compared to the fulfillment of their other claim. If they did not or could not request repair or replacement, they may request a proportionate reduction of the consideration, or the Buyer may repair the defect themselves or have it repaired by someone else at the expense of the business, or – in the ultimate case – they may also withdraw from the contract. They may switch from their chosen implied warranty right to another one, but the cost of the switch is borne by the Buyer, unless it was justified or the business gave reason for it. 7.2.2.1.3. The Buyer is obliged to report the defect without delay after its discovery, but no later than within two months from the discovery of the defect. At the same time, I call your attention to the fact that you can no longer enforce your implied warranty rights beyond the two-year limitation period calculated from the performance of the contract. In the case of a used item, this period is a maximum of one year. 7.2.2.1.4. Within six months from the performance, the enforcement of the implied warranty claim has no conditions other than reporting the defect, if the Buyer proves that they purchased the product from the Seller. 7.2.2.1.5. However, after six months have elapsed from the performance, the Buyer is already obliged to prove that the defect recognized by the Buyer already existed at the time of performance. 7.2.2.2. Product warranty: 7.2.2.2.1. In the event of a product defect, the Buyer may – at their choice – enforce their right specified in point 7.2.2.1. or a product warranty claim. 7.2.2.2.2. As a product warranty claim, the Buyer may exclusively request the repair or replacement of the defective product. 7.2.2.2.3. The Product is defective if it does not meet the quality requirements in effect at the time it was placed on the market, or if it does not have the properties described by the Seller. 7.2.2.2.4. The Buyer may enforce their product warranty claim within two years from the placing of the Product on the market by the Seller. Upon the expiration of this deadline, they lose this right. 7.2.2.2.5. The Buyer may exercise their product warranty claim exclusively against the Seller. In the event of enforcing a product warranty claim, the defect of the product must be proven by the Buyer. 7.2.2.2.6. The Seller is exempted from its product warranty obligation exclusively if it can prove that:

  • it did not manufacture or place the Product on the market within the scope of its business activities, or

  • the defect was not recognizable according to the state of scientific and technical knowledge at the time of placing on the market, or

  • the defect of the Product originates from the application of a legal regulation or mandatory authority regulation. 7.2.2.2.7. Due to the same defect, the Buyer may not simultaneously enforce an implied warranty claim and a product warranty claim parallel to each other. However, in the event of successfully enforcing their product warranty claim, they may enforce their implied warranty claim against the Seller concerning the replaced Product or the repaired part.

8. Complaint handling 8.1. If the Buyer/Client is not satisfied with either the operation of the website, or the information provided on it, or the order, or the product provided by the Seller or the service provided as a Service Provider, and wishes to file a complaint to the Seller/Service Provider, they can do so verbally and in writing: by post or in the form of an electronic mail:

  • phone: 0630-526-5774

  • e-mail: info@alkotoanyu.hu

  • address: 1145 Columbus utca 27-29. A ép. 2/1 8.2. The Seller/Service Provider investigates every complaint. The verbal complaint must be investigated immediately by the Seller/Service Provider and remedied as necessary. If the Buyer/Client disagrees with the handling of the complaint, or if the immediate investigation of the complaint is not possible, the Seller/Service Provider is obliged to promptly take minutes of the complaint and its position regarding it, and, in the case of a personally communicated verbal complaint, hand over a copy of it to the Buyer/Client locally. 8.3. In the case of a verbal complaint communicated by phone or using other electronic communication services, it must be sent to the Buyer/Client along with the substantive response no later than within 30 days – in accordance with the regulations applying to responses to written complaints. 8.4. The written complaint must be substantively responded to in writing by the Seller/Service Provider within thirty days following its receipt, and action must be taken to communicate it. A shorter deadline may be established by legal regulation, and a longer deadline by law. The Seller/Service Provider is obliged to justify its position rejecting the complaint. A verbal complaint communicated by phone or using an electronic communication service must be provided with a unique identification number by the Seller/Service Provider. 8.5. The minutes taken of the complaint must contain the following:

  • the name and address of the Buyer/Client,

  • the place, time, and method of submitting the complaint,

  • a detailed description of the Buyer’s/Client’s complaint, a list of documents, records, and other evidence presented by the Buyer/Client,

  • the statement of the Seller/Service Provider regarding its position on the Buyer’s/Client’s complaint, provided that an immediate investigation of the complaint is possible,

  • the signature of the person taking the minutes and – except for a verbal complaint communicated by phone or using other electronic communication services – the signature of the Buyer/Client,

  • the place and time of taking the minutes,

  • in the case of a verbal complaint communicated by phone or using other electronic communication services, the unique identification number of the complaint. The Seller/Service Provider is obliged to keep the minutes taken of the complaint and a copy of the response for five years, and present it to the controlling authorities upon their request. 8.6. If the Buyer/Client is not satisfied with the handling of the complaint, they can turn to the following bodies: Conciliation Board To initiate a Conciliation Board procedure, the Buyer can turn to the Conciliation Board competent according to the Buyer’s/Client’s place of residence, or to the Conciliation Board according to the Seller’s registered office. The Conciliation Board according to the Seller’s registered office: Budapest Conciliation Board Address: 1016 Budapest, Krisztina krt. 99. I. em 111. Mailing address: 1253 Bp., Pf. 10. Phone number: +36 1 488-2131 E-mail address: bekelteto.testulet@bkik.hu General information about the conciliation board procedure: Primarily, the conciliation board of the consumer’s place of residence or place of stay is competent for the procedure. The Seller/Service Provider calls the Buyer’s/Client’s attention to the fact that a condition for initiating the conciliation board procedure is that the consumer directly attempts to settle the disputed matter with the business concerned. The conciliation board’s procedure is therefore initiated at the request of the consumer. The request must be submitted in writing to the chairman of the conciliation board. The request must contain:

  • the name, place of residence, or place of stay of the Buyer/Client,

  • the name, registered office, or relevant business premises of the Seller/Service Provider,

  • the designation of the Board requested instead of the competent Conciliation Board,

  • a brief description of the Buyer’s/Client’s position, the supporting facts, and their evidence,

  • the statement of the Buyer/Client that the Buyer/Client directly attempted to settle the disputed matter with the Seller/Service Provider,

  • the statement of the Buyer/Client indicating that they have not initiated the procedure of another Conciliation Board in the matter, no mediation procedure has started, no statement of claim has been filed, and no request for the issuance of an order for payment has been submitted,

  • a motion directed at the decision of the Board,

  • the signature of the Buyer/Client. The document, or its copy (extract), whose content the consumer refers to as evidence must be attached to the request, thus especially the business’s written statement rejecting the complaint, or in the absence of this, any other written evidence available to the consumer regarding the attempted required conciliation. If the Buyer/Client detects the violation of their consumer rights, they are entitled to file a complaint with the consumer protection authority. Following the assessment of the complaint, the Authority decides on the conduct of the consumer protection procedure. Pursuant to Section 45/A. (1)-(3) of the Act on Consumer Protection, and Government Decree 387/2016 (XII. 2.) on the designation of the consumer protection authority, the government office acts as the general consumer protection authority: https://www.kormanyhivatal.hu/hu/elerhetosegek The Buyer/Client is entitled to enforce their claim arising from the consumer dispute before a court within the framework of a civil procedure in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. The European Commission has created a website where the Buyer/Client (provided they are acting as a Consumer) can register and have the opportunity to settle their legal disputes related to online purchases through it by filling out a request, avoiding court proceedings. If the Buyer/Client wishes to make a complaint concerning an online product or service purchased on the internet and does not necessarily want to go to court, they can use the online dispute resolution tool. On the portal, it is possible to select the dispute resolution body intended to be entrusted with the handling of the complaint. The availability of the online dispute resolution platform: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

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Megnézem az adventi kalendáriumot
2v3
30v2
29v2
28v2
26v2
évkezdő
8v2
9v2
13v2
19v2
20v2
21v2
5v2
4v2
1v2
24
23
22
17
16
15
14
12
11
10
7
6
3